Committed, competent individuals in the workforce (employee, support staff, provider) will produce consistent results when they are:
- Able to focus on planned activities that are value added rather than reacting to unexpected situations.
- Required to adhere to specific standards and a well defined work processes when completing the planned activities.
- Provided clear and consistent expectations regarding performance and customer service.
- Expected to adapt/modify process to maintain effective workflow.
- Required to balance speed and quality of decision making with execution
- Part of a work team that shares common goals and works in a coordinated fashion.
- Encouraged to be vigilant to find and fix problems rapidly.
- Provided routine, periodic feedback pertaining to their performance.
- Encouraged to provide suggestions for work place improvement.
- Able to sense there is genuine appreciation for the work/service they perform.